Help Desk Setup
Help desk is one which should be always there for anything. It can be a person or a section that will have both questions and answers regarding what the product or what the site is about.
It is very useful for new users to get them around doubtful areas. Help desk has to be created by someone who are well versed in the overall product or the topic which is the main point of interest.
It can either be a set of questions with relevant answers or a live chat where the customer can contact the concerned person his doubts. Or it might be a call support team who can walk through the customer in any way the customer needs to be assisted.